Privacy Policy

Effective date: 3rd April 2020


Mpower (“Mpower”, "us", "we", or "our") operates the website and provides counselling services via its helpline number 1800-120-820050 to the general public and other dedicated helpline numbers to Employees/ students/ teachers/parents etc. of Mpower’s Clients which includes Corporates and Educational Institutions and beneficiary establishments or educational institutions under CSR Projects undertaken by Mpower and its management Aditya Birla Education Trust (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of Personal Data when you use our Service and the choices you have associated with that data.

We use Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy (“Privacy Policy”). Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at


This document is an electronic record in terms of the Information Technology Act, 2000 and the rules and regulations framed there under as applicable. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This Privacy Policy is published in accordance with Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal information) Rules, 2011.


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.


Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with or you may voluntarily provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information and Personal Data may include, but is not limited to:

  1. Email address
  2. First name and last name
  3. Age
  4. Phone number
  5. Address, State, Province, ZIP/Postal code, City
  6. Other personal details, including ‘personal information’ and ‘sensitive personal data or information’ (as defined in the Information Technology Act, 2000), that you may provide to us
  7. Any other data that we may require in order to provide the Service


All calls made to the Mpower helpline numbers as mentioned above  will be recorded for training and quality purposes and the records of such calls, including any Personal Data and personally identifiable information provided by you during such calls, will be retained and available with us for 12 months from the date of such calls.


Cookies and Usage Data

Usage Data

We may also collect information in relation to how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Service.


Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.


Use of Data

Mpower uses the collected data for various purposes:

  1. To provide and maintain the Service
  2. To notify you about changes to our Service
  3. To allow you to participate in interactive features of our Service when you choose to do so
  4. To provide customer care and support
  5. To provide analysis or valuable information so that we can improve the Service
  6. To monitor the usage of the Service
  7. To detect, prevent and address technical issues


Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Mpower will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of Data

Legal Requirements

Mpower may disclose your Personal Data to relevant entities including but not limited to governmental authorities, courts and tribunals in the good faith belief that such action is necessary to:

  1. To comply with a legal obligation
  2. To protect and defend the rights or property of Mpower
  3. To prevent or investigate possible wrongdoing in connection with the Service
  4. To protect the personal safety of users of the Service or the public
  5. To protect against legal liability
  6. To provide the Service
  7. To manage and process the Personal Data



Name and Address of the Agency Collecting and Retaining the Information


Elision Technologies Pvt. Ltd.

402, 403 Silicon Tower,

Near Law garden,

Ahmedabad 380006

Gujarat, India


Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


We are not liable in any manner whatsoever for the loss, damage (whether direct, indirect, consequential or incidental) or harm caused to you by the misuse of your Personal Data by a third party who is not an employee of MPower.


Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, to assist us in analyzing how our Service is used or to store and process the information and Personal Data that we collect from you.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



We may use third-party Service Providers to monitor and analyze the use of our Service.


Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga. js, analytics. js, and dc. js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children's Privacy

Our Service does not address anyone under the age of 18 ("Child").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from a Child without verification of parental consent or under a bonafide belief that the person sharing the Personal Data was not a Child, we take steps to remove that information from our servers.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email:


Team and Conditions

Effective date: 3rd April 2020

Mpower (“Mpower”, "us", "we", or "our") operates the website and provides counselling services via its helpline number 1800-120-820050 to the general public and other dedicated helpline numbers to Employees/ students/ teachers/parents etc. of Mpower’s Clients which includes Corporates and Educational Institutions and beneficiary establishments or educational institutions under CSR Projects undertaken by Mpower and its management Aditya Birla Education Trust (the "Service").


This page informs you of the general terms and conditions applicable to you when you use our Service (“Terms and Conditions”). By using the Service, you agree to be bound by and comply with these Terms and Conditions. Unless otherwise defined in these Terms and Conditions, terms used in these Terms and Conditions have the same meanings as in our Privacy Policy, accessible at The Privacy Policy forms part of these Terms and Conditions and shall be deemed to be explicitly reproduced herein. Any reference to the Terms and Conditions (whether in this document or otherwise) shall refer to the Terms and Conditions read along with the Privacy Policy.


This electronic record is generated by a computer system and does not require any physical or digital signatures.


The Services are being provided in the interest of the general public who shall have access to the same. By availing of the Services, you acknowledge and you agree that you have read and understood these Terms and Conditions and you agree to be bound by them. Do not access, download materials from this website or avail of the Services if you do not agree with these Terms and Conditions.


Representation by the User

You represent that:

  1. you are legally competent to enter into a binding legal contract and agree to be bound by these Terms & Conditions; and
  2. you are fully responsible for all your activities and actions while availing the Services and any other actions taken in connection with it.


Suspension or Termination of Service

We may suspend or terminate the Services provided to you if we determine that:

  1. you have violated any provision of these Terms & Conditions;
  2. your conduct or content would tend to damage our reputation and goodwill, or lead to a violation of the provisions of applicable law; or
  3. you have provided false contact information or personal information or Personal Data of any kind.


Restrictions on use

Mpower owns and holds all the rights for the information, contents, audio, video, logos and trademarks contained on this website and in relation to the Services. Any reproduction, modification, creation of derivate works, distribution, transmission, copying, selling, displaying, publishing or using any of the information, contents, audio, video, logos and trademarks contained in this website or provided as part of the Service for any purpose whatsoever, whether electronically or otherwise, without the prior written permission of Mpower, is strictly prohibited.


You may, subject to the copyrights and other intellectual property rights of Mpower, download material displayed on this website for your personal use only.


You acknowledge and affirm that you shall not:

  1. engage in fraudulent, abusive or illegal activity, including but not limited to any communication or solicitation designed or intended to fraudulently obtain the password or any private information of any use; or
  2. use the website and the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material including threatening or obscene material or engage in any kind of illegal activity

You are prohibited from posting on the website or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material in relation to the Services that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Mpower will fully cooperate with any law enforcement authorities or court order requesting or directing Mpower to disclose the identity of anyone posting any such information or materials.


You unilaterally agree to indemnify and hold harmless, without objection, Mpower, its officers, directors, employees, agents and its third party advisors from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from your use of the Services or your breach of these Terms and Conditions.


Not medical services

Information supplied by Mpower as part of the Services and such other details/opinions/advice provided by Mpower (collectively, "Information") are for informational purposes only. The Information is not intended to be nor should it be relied upon as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a professional or other qualified health provider with any questions you may have regarding a medical condition.


If you think you may have any medical emergency, call your doctor immediately. Mpower does not recommend or endorse any specific opinions, or other information that may be provided as part of the Services. Reliance on any information provided by Mpower or its affiliates/employees/others is at the invitation of the caller/ you or other visitors and such Information provided is solely at your own risk.


Limitation of Liability

Under no circumstance, shall Mpower, its officers, employees, directors, agents and its third party advisors be liable to you for any direct, indirect, incidental, special or consequential damages or any damages whatsoever including punitive or exemplary (including, but not limited to, damages caused by any virus, personal injury, loss of profits, data or other intangible, business interruption, loss of privacy, or any other pecuniary loss), arising out of or in any way connected with the use/delivery/performance of the Services including use of or any reliance placed by you on the Information, with the delay or inability to use this website or Services or any links or items on the website, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained in connection with the Services.


You agree that Mpower shall not be liable for any damages arising from interruption, suspension or termination of the Services, including but not limited to direct, indirect, incidental, special, consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. In the event Mpower is found liable under applicable law for any of the afore-mentioned, in no event shall our liability to you for any damages, losses and causes of action (whether in contract or tort, including but not limited to, negligence) exceed the amount paid by you, if any, for accessing the Services.


We do not guarantee/ warrantee that there will be uninterrupted access to and/or use of the Services.


Unless otherwise expressly set forth herein, Mpower makes no representation that the Services are appropriate or available for use of every caller. Those who choose to access the Services do so on their own initiative, at their own risk and are solely and entirely responsible for the same.


Mpower assumes no responsibility or liability arising from the Services or any content provided on the website or as part of the Services nor for any error, omission, or inaccuracy contained in any information contained on the website or forming part of the Services.


Links to other websites

Although this website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this website. Your linking to any other off-site websites is at your own risk.



Mpower’s performance of the Services is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Mpower’s right to comply with governmental, court and law enforcement directions relating to the Services.


Mpower reserves the right to add, amend, revise, suspend or cancel in whole or in part any of the Services, without any prior notice to you. Any addition, suspension, revision, amendment, cancellation or suspension shall be effective and binding on you.


Mpower may transfer or assign its rights and obligations under these Terms & Conditions to any other person.


Changes to the Terms and Conditions

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page.


You are advised to review these Terms and Conditions periodically for any changes. Changes to these Terms and Conditions are effective when they are posted on this page.


Contact Us

If you have any questions about these Terms and Conditions, please contact us:

By email: